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QiComm's Outsourced VoIP Platform - Solution Components
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Customer Service

Customer Service plays a critical role in ensuring your end user experience and the success of our solution implementation.

QiComm VoIP helps you support your customers and offer you tier 1 customer service services. You can ensure a maximum level of support to your end-users with deltathree's Customer Service services.

Our customer service representatives using our in-house developed Customer Care Portal. Through this, your customers can manage and view calling account activity as well as access Call Detail Records (CDRs), billing and balance information, transaction logs, calling plans, technical information and the function to recharge accounts.

Benefits for your Customers
1. Account Details
2. Choose Number
3. Choose Package
4. Choose Hardware
5. Order Confirmation
 
Customised Customer Portal
  My Account
1. My Account
2. Top-Up
3. Account Details
4. Call History
5. Payment Details
6. Download Software
 
Service Provider Benefits
  Service Provider Portal
1. Login
2. Traffic Statistics
3. Customer Services
4. Service Provider Billing
5. Financial Revenue
6. Manage Call Tariffs
   
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